rckozma
Newbie
Cookies: 0
Posts: 24
|
 |
« on: October 11, 2009, 06:07:45 PM » |
|
Has anyone had any luck setting up their Outlook? I am trying to use the Exchange Active sync, but it isn't working. I am using the same info I used on the Instinct for OWA, so I know it works.
On a side note, I am not having any luck setting up AOL or Yahoo email accounts either.
Thanks for any help you can give.
|
|
|
|
|
Logged
|
|
|
|
killa karl
Administrator
Full Member
Cookies: 1
Posts: 169
|
|
« Reply #1 on: October 11, 2009, 06:16:39 PM » |
|
I just set up my yahoo account with no problem. Go to mail, hit thepop mail and put your account and password(thats what I did and worked no problem). I'm sorry I wish I could help more but I don't have an outlook account.
|
|
|
|
|
Logged
|
|
|
|
waterbound
Jr. Member
Cookies: 3
Posts: 70
|
|
« Reply #2 on: October 11, 2009, 08:57:16 PM » |
|
Hi I recently came from the Instinct and was able to sync to my OWA Exchange email with no problems, I cannot get my Hero to sync with Exchange. Everytime I try to access my mail, it bombs on me. I know my settings, server address, user name password etc, so is there something that I am missing that is preventing me from connecting to my exchange server at work?
|
|
|
|
|
Logged
|
|
|
|
rckozma
Newbie
Cookies: 0
Posts: 24
|
|
« Reply #3 on: October 12, 2009, 08:10:05 AM » |
|
Thanks, I will give that a try.
|
|
|
|
|
Logged
|
|
|
|
killa karl
Administrator
Full Member
Cookies: 1
Posts: 169
|
|
« Reply #4 on: October 12, 2009, 11:05:58 AM » |
|
Does your company use the internet or intranet?
|
|
|
|
|
Logged
|
|
|
|
rckozma
Newbie
Cookies: 0
Posts: 24
|
|
« Reply #5 on: October 12, 2009, 05:52:55 PM » |
|
I am also still trying to set mine up. Something I heard today was that if your company uses certificates it will not work. I am waiting to find out from our IT dept if we use certs or not.
|
|
|
|
|
Logged
|
|
|
|
rckozma
Newbie
Cookies: 0
Posts: 24
|
|
« Reply #6 on: October 12, 2009, 06:35:36 PM » |
|
*update*
Just got mine to work. The only thing I did differently was (and this is what I remembered you had to do initially with the Instinct) I went to settings - about phone - system update - and from there I did, in this order 1)update prl 2)update software (there were no updates, not sure if you even have to do this one) and finally 3)update profile. I went back into the Exchange ActiveSync and put my information in again and it worked. Hope this helps.
|
|
|
|
|
Logged
|
|
|
|
rckozma
Newbie
Cookies: 0
Posts: 24
|
|
« Reply #7 on: October 12, 2009, 07:02:25 PM » |
|
*update*
Just got mine to work. The only thing I did differently was (and this is what I remembered you had to do initially with the Instinct) I went to settings - about phone - system update - and from there I did, in this order 1)update prl 2)update software (there were no updates, not sure if you even have to do this one) and finally 3)update profile. I went back into the Exchange ActiveSync and put my information in again and it worked. Hope this helps.
|
|
|
|
|
Logged
|
|
|
|
Felixthecat
Newbie
Cookies: 1
Posts: 49
|
|
« Reply #8 on: October 12, 2009, 07:09:17 PM » |
|
Darn it! I tried these steps and it's still not working for me! Could it be the certificates?
|
|
|
|
|
Logged
|
|
|
|
rckozma
Newbie
Cookies: 0
Posts: 24
|
|
« Reply #9 on: October 12, 2009, 07:15:30 PM » |
|
Could be, I also read somewhere to try and turning off the ssl encryption.
I can tell you on the instinct and when I get in using webmail I would have to use webmail.xxxxxx.com/exchange/, on the htc I had to drop the /exchange/. So my server info was webmail.xxxxxx.com. And when I would sign on using webmail my user name was domain\user, but on the htc I used the domain field for my domain and the user field was just my user name.
|
|
|
|
|
Logged
|
|
|
|
waterbound
Jr. Member
Cookies: 3
Posts: 70
|
|
« Reply #10 on: October 13, 2009, 11:34:14 AM » |
|
Oddly enough, I did the PRL etc and it works! Go figure. I have no idea why that would resolve the issues.
|
|
|
|
|
Logged
|
|
|
|
killa karl
Administrator
Full Member
Cookies: 1
Posts: 169
|
|
« Reply #11 on: October 13, 2009, 02:53:02 PM » |
|
I had to update my prl to get the data to work after I got my phone home from best buy.
|
|
|
|
|
Logged
|
|
|
|
siymay
Newbie
Cookies: 0
Posts: 19
|
|
« Reply #12 on: October 13, 2009, 05:08:44 PM » |
|
I tried all the steps and still cannot get mine to work. Keeps saying "This server requires an encrypted SSL connection". I then will get " Cannot connect to the Exchange Server". On the instinct I was not able to get it either, but for some reason it worked great with the Pre... Not sure what I am doing wrong..
The good thing is I still can check my exchange email through the Browser. Just wanted it to sync like it does with my aol and gmail account..
|
|
|
|
|
Logged
|
|
|
|
EarDoc
Jr. Member
Cookies: 0
Posts: 75
|
|
« Reply #13 on: October 14, 2009, 12:55:36 PM » |
|
Hey. I tried the stuff rckozma recommended but mine still didn't work. I got all the info from our IT guys. I had no problem setting up my Instinct. Any other ideas to get it to work?
Thanks!
|
|
|
|
|
Logged
|
|
|
|
EarDoc
Jr. Member
Cookies: 0
Posts: 75
|
|
« Reply #14 on: October 14, 2009, 01:05:11 PM » |
|
Just an FYI, after doing all that stuff again (in order), it says "Error. Authentication failed. Please verify username and/or password". I know both of them are correct. Any ideas?
|
|
|
|
|
Logged
|
|
|
|
|
