I have also been forced to ditch my Hero in favour of the EVO. As a medical professional I need a dependable phone. My Hero was anything but reliable. The last month that I used it, it was quite nearly useless. I ended up paying for my EVO outright, no subsidy -- it was money well-spent. My wife held on to her 3+ year old Samsung Instinct, because she had no interest in the grief I was going through with my Hero. After watching me using my new EVO for the last two weeks, she went and used her upgrade to get herself a new EVO of her own today.
Although the phone was cr@ppy, the people at this forum are great and wonderful. I thank all who made me feel welcome and took the time and made the effort to help and teach me!

--ryan