Well, I've been living with the "Hero", which should have been named "ZERO". What a piece of crap!! Doing any-frickin-thing on this phone requires you to go to the web to find out how to do it. The "user manual" should be renamed "looser manual", as all you do is waste time looking for answers to seemingly easy questions.
After downloading ringtones......from the HTC website.... they do not show up in the ringtone selection area. Hmm. That seems like the logical place, but no. So, they are on your SD card... Ok. How do you get them to show up?
I used to have a windows mobile phone, and as cranky and quirky as it was.... there was a simple "set as ringtone" option that you could click on any sound clip, even if it was one of you singing the ABC's.
HTC should have spent more money on directions and instructions on how to use their piece of crap, and less money on the 10,000,000 dollars they spend on advertising said crap.
I HATE THIS PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If you can't handle a simple dumbed-down smart phone, go to Blackberry. They hold your hand.